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Dedicated Communication Channels & SLAs

General Support & Bugs

Account access, review disputes, password resets, and broken link reports.

Response SLA: < 24 business hours
Listing Edits & Claims

Updating software pricing, API changelogs, new screenshots, or domain verification.

Response SLA: 24 - 48 hours
Security & Legal

Coordinated vulnerability disclosure, DMCA notices, and data privacy requests.

Priority SLA: < 12 hours
Partnerships & Ads

Promotional slot sponsorships, technical article syndication, and API integrations.

Response SLA: 48 hours

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